Client Support Channels
A Sixty–Minute Response Guarantee
We provide a one–hour response warranty for any ticket or email that you submit to the technical support staff. We will quickly respond to all the standard queries and forward the matter to our server administrators if additional assistance is needed. If you order the Admin Services package, we’ll execute any of the included server administration services at a time that has been discussed with you upfront.
A Top–Class Technical Support Service
- We’ll be online for you twenty–four–seven to answer any enquiries that you may have pertaining to our Online Control Panel and any of the applications that we have preinstalled for your convenience on the server. In case you also need help with server admin procedures, have a look at our Admin Services package, which includes backup hard drive space, OS updates every week, server monitoring and rebooting services, as well as problem troubleshooting and installation procedures.
An Easy–to–Navigate Help Section
Each Linux dedicated servers hosting package includes our free–of–cost Online Control Panel, which sports a fully detailed knowledge base plus a selection of instructional video tutorials. Whenever you require assistance working with the Online Control Panel, just hit the Help or Videos buttons located in the upper right corner.