Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • In the Online Control Panel you’ll find an in–depth Help Center section offering heaps of educational articles and commonly asked questions. They are compiled by our support team of qualified techs. Just fill in your question and our smart platform will show you the most appropriate answer.

  • Top quality support service

  • Instructional Videos

  • For people who would rather discover how to take care of a typically experienced issue by watching a how–to video, we’ve added a selection of video tutorials to our Online Control Panel. All the how–to video clips are concise and simple to understand. They offer visual presentations of different site management procedures.

  • Intuitive help center

  • A One–Hour Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24/7 support service and include a 1–hour ticket response guarantee. Our accomplished technical support engineers will be online 24–7–365 and will remedy any problem that you might encounter within less than one hour after the support ticket submission. Normally, a response will be provided to you within 20 minutes.