Support Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Resolution Guarantee

  • Our customer support Dept is working 24x7x365 to handle every one of your help inquiries. Every single ticket you send out to us shall be taken care of within maximum one hour. If your case demands help from an administrator, we will address the ticket to the technician in charge and will inform you that the problem will soon be resolved.

  • Top quality support service

  • Professional Technical Help Service

  • Our technical help and support staff is going to be working for you 24/7/365 to to take care of all support inquiry tickets that you send to us. We offer client help and support for all software packages that are pre–installed on your web server. These include our in–house created Online Control Panel, the selected Operating System as well as the server administration panel (depending on the VPS type).

  • Intuitive help center

  • An Educational Help Zone

  • A comprehensive and consistently updated articles base is integrated into our custom–built Online Control Panel. It gives you quick tips about how to carry out all the general web site managing tasks. The Help area supplies exhaustive how–to articles and step–by–step video guides. You can gain access to the Help area by pressing the Help or Video buttons in the right part of each Control Panel section.