24/7 Customer Support in Cloud Hosting
The customer and tech support services for our cloud hosting plans are twenty-four-seven, so you can forget about waiting for a few days so as to receive assistance. In case you are not our client yet, you can phone us, chat with a consultant or send an email message. In case you already have an account, you are able to open a support ticket on top of the other three methods of communication. You'll be able to pick the best way to contact us depending on where you are or what equipment you are using. We are able to help you for more or less any hosting-related question that you have or issue that you could encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you could open a support ticket, but even in such a case the maximum response time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how important it is to get quick support, particularly when your site is not working as it should be for some reason. All our Linux semi-dedicated hosting packages include 24/7 customer and tech support, so that if anything comes up, you can use plenty of methods to let us know - phone line with multiple local numbers globally, live chat, emails and tickets. The first two methods are for pre-sales, billing and basic matters, so that if you do not have an account yet, for example, you can find extra information for our solutions, or we can help you with uncomplicated technical issues. The next two options are for strictly tech troubles or everything that is more time-consuming since it's much easier track the correspondence between you and our support crew. The warranted maximum answer time for them is only one hour, the typical one - 15-20 minutes, so you will not need to wait for a whole day so as to get support like you may need to do when using the services of various other providers.
24/7 Customer Support in VPS Hosting
Every single virtual private server plan that we offer includes 24/7 customer and technical support, therefore if you experience any issue with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you will be able to contact us at any moment, even weekends and holidays. For your convenience, we supply different means of communication - telephone support with a couple of local numbers around the world, live chat, email messages as well as a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical issues since it'll be easier to keep track of what is going on. The maximum guaranteed response time for all email messages and tickets is 60 minutes, however it rarely takes that long to get help. If you add the Managed Services upgrade that we offer, our administrators can also help you with any third-party software difficulties.
24/7 Customer Support in Dedicated Web Hosting
With a one-hour maximum answer time warranty, you will enjoy quick support when you get a dedicated server from our company. Our customer and tech support teams are available 24/7/365, as a result every time you open a ticket from your billing account or you send an e-mail message regarding any kind of problem with your server or the pre-installed software on it at any time of the day, you will get a reply within 1 hour, even during holidays. Our ticketing system is the more suitable option when the issue in question needs longer time to be resolved or when it has to be forwarded to our admins, since it's much easier to track the communication sent on both sides. For common, sales and billing issues/inquiries, you will be able to phone us or talk to a live representative using our chat service. In case you add the Managed Services upgrade to the server plan, our administrators can also support you with third-party software set up as well as troubleshooting and just like the standard support, this service is available 24/7 too.