Integrated Ticketing System in Cloud Hosting
With a cloud hosting from our company, you will never have to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can seamlessly access any support ticket whilst browsing through your files or updating various settings. The ticketing system is being strictly monitored 24/7 by our technical support engineers and the ticket response time is no more than 60 minutes, but it rarely takes more than 20 minutes to obtain help. In contrast to other providers, we do not charge more for using the ticketing system, so you can touch base with us as often as you wish and request information relating to any billing or technical problem. On top of that, you can see a number of educative articles, which will help you deal with the commonest obstacles on your own.
Integrated Ticketing System in Semi-dedicated Hosting
In case you’ve got a semi-dedicated server account with us and you want to contact our customer care team members, you’ll be able to send a ticket straight from your Hepsia hosting Control Panel instead of using an entirely different help desk support platform as you will need to do with the vast majority of web hosting providers on the market. Our integrated trouble ticket system will allow you to submit a new ticket without any difficulties and to search through older tickets using a smart search box. Also, you will be able to have a look at the applicable knowledgebase articles that our system will present you with in accordance with the category that you select for your new ticket. You can do all of the above-mentioned activities without logging out of your Hepsia Control Panel at any moment, which means that in case you run into any complication or have a query, you can touch base with our technicians and fix the given issue in no more than sixty minutes via one single platform.