Integrated Ticketing System

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A ticketing system is the most popular communication channel that hosting companies offer to their customers. It’s most often part of the billing account and is the very best way to resolve an issue that takes some time to examine or that needs to be forwarded to an admin. In this way, all responses given by either party will be stored in one place in the event that someone else needs to work on the issue in question and the info in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it’s not part of the web hosting Control Panel, which means that you’ll have to log in and out of no less than two accounts in order to carry out a certain operation or to touch base with the company’s help desk team. If you would like to manage several domain names and each one is hosted in a different account, you will have to use an even larger number of accounts at the same time. Plus, it could take a significant amount of time for the hosting provider to process your ticket requests.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from our company, you will never have to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can seamlessly access any support ticket whilst browsing through your files or updating various settings. The ticketing system is being strictly monitored 24/7 by our technical support engineers and the ticket response time is no more than 60 minutes, but it rarely takes more than 20 minutes to obtain help. In contrast to other providers, we do not charge more for using the ticketing system, so you can touch base with us as often as you wish and request information relating to any billing or technical problem. On top of that, you can see a number of educative articles, which will help you deal with the commonest obstacles on your own.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve got a semi-dedicated server account with us and you want to contact our customer care team members, you’ll be able to send a ticket straight from your Hepsia hosting Control Panel instead of using an entirely different help desk support platform as you will need to do with the vast majority of web hosting providers on the market. Our integrated trouble ticket system will allow you to submit a new ticket without any difficulties and to search through older tickets using a smart search box. Also, you will be able to have a look at the applicable knowledgebase articles that our system will present you with in accordance with the category that you select for your new ticket. You can do all of the above-mentioned activities without logging out of your Hepsia Control Panel at any moment, which means that in case you run into any complication or have a query, you can touch base with our technicians and fix the given issue in no more than sixty minutes via one single platform.