One-Hour Response Guarantee

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If you ever have any inquiries regarding your web hosting account or you experience a problem with your sites, you will need to touch base with the respective web hosting company’s technical support team. It may not make a difference how soon they’ll reply if you have a generic inquiry, but a problem such as a thwarted web app update, for instance, may lead to your website becoming damaged or unavailable online. And the longer you wait for the support team to help you out, the longer the website will be inoperative. If you offer goods or services online, any outage will unfavorably affect your site and you can lose existing or prospective clients. Many web hosting providers, mainly resellers, respond to e-mails and trouble tickets within twenty four hours, but in the Internet world that is way too long, as customers will rarely go back to a website that isn’t functioning properly over long periods.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed maximum reply time for any customer support ticket that you open or any email that you write is just 60 minutes, even if you contact us during weekends and public holidays. Whatever the essence of your question or issue may be, we’ll lend you a hand straight away and will supply you with the required info to troubleshoot any problem with your sites. The real response time usually doesn’t exceed 15 to 20 minutes, so you can forget about waiting for hours on end to get a problem fixed or what is even worse than that – waiting all day only to obtain an answer that more info is needed whilst nothing is solved. We’ll give you assistance in a jiffy because we are aware of how costly time can be in the dynamic digital world. The sixty-minute reply guarantee is valid for any billing or technical query that you may have in regard to our Linux cloud hosting packages.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server plan from us, you can take advantage of our really fast support services. You’ll get an answer to any trouble ticket submitted via the hosting Control Panel or email sent to our customer and technical support team in no more than one hour. The response time is guaranteed and it’s valid regardless of the issue – billing or technical. Often, it takes far less time to examine and rectify a problem. We’ll give you more information in case the solution entails something that should be done on your end. In case you contact us during national holidays or weekends, the response time will be precisely the same and considering that our support team is available to you 7 days a week, you will receive instant assistance for virtually any billing, general or technical issue irrespective of the hour at which you contact us.