Although this isn't the keyaspect to recognize a dependable cloud hosting supplier from a bad one and a reseller from an actual provider, being able to call and communicate with a live person is a sign that you aren't working with a one-person service provider and that you will be able to reach someone if you need support. The phone support for web hosting services may vary from standard to experienced, therefore the problems which can be resolved with a phone call vary based on the provider. Generally, these issues are simpler and feature billing or 1st level technical issues as more difficult issues generally require a support ticket where both you and the system administrators can track what is going on with a specific situation. Still, having the option to phone call your service provider will save you lots of time and efforts for the multitude of small issues which will eventually appear when you manage your hosting account.

Phone Support in Cloud Hosting

All our cloud hosting plans offer phone support 14 hrs a day even on public holidays, therefore if you do not have an account yet, you can call and find out more about our solutions or if we will meet the system requirements for your sites. For your benefit, we have local telephone lines in the United States, Great Britain and Australia, so you will be able to contact the number which is nearer to you. In case you are a current customer, we will assist you promptly with any general and billing matters and with multiple technical matters to save you time and efforts - we are aware of the fact that in some cases it is more convenient to talk with a live person so as to get things done without delay. Of course, some issues cannot be resolved over the phone, so if this is the case you are able to take advantage of our ticketing system.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server plans that we offer include live phone support for 14 hours a day. If you are not sure which plan is appropriate for your websites, you would like to find out more about a plan's features or you'd like to have any other kind of info on our services, you are able to call any of the local phone numbers that we have in the U.S.A., Great Britain and Australia and our customer support agents will help you. In case you already have an account, you can get in touch with us about sales and general issues, although we're often able to help with a variety of technical issues as well. For entirely tech troubles you'll have to use our built-in ticketing system where the communication between you and our technical support team will be in one place, which is the best option when the problem needs longer time to be taken care of or it has to be escalated to our sysadmins.